#265
Post
by willemv » Thu Apr 23, 2020 11:49 am
I just created an account on this forum. Apologies in advance if this is in the wrong place. I've had the criterion channel for two months. For the last week, it has not worked on my network. My iPhone tells me there is a code 3 error. My Apple TV just shows a spinning white circle with a smaller red stop sign in the lower left. My Safari browser just shows a black screen. I know they are busy due to the virus, but after multiple times trying to reach their technical support, I have only received one generic troubleshooting response. To save time, I'm pasting my reply to the form response and the steps I took. I reset my entire wifi network because of the criterion network. Just to give an idea of how big a deal that turned out to be. A technician now needs to come out now to reset my solar panels. My mother's C-PAP machine and half of the light switches in the house needed to be reprogramed. Like I said, posting my issue here because I'm hoping someone here has experienced a similar issue.
My reply yesterday to criterion channel after a week of no service:
Speed is 111mbps. Reset my AirPort Extreme router to factory settings. Restarted all devices on my network and ensured all apps are up to date. The problem might be something on my network that is probably causing the issue. When my iPhone goes on cellular, criterion channel works fine. Read below to see some of the steps I’ve taken. I did a 30-30-30 reset of my modem and did a hard reset of my AirPort Extreme. The problem still persists. Hulu, Amazon Prime, Netflix, and every other streaming services I use on every device (PS4, TV, MacBook, BD player, all iPhones) are all unaffected. However Criterion Channel is not working on any device that supports it. I’m sending a screen shot of what is happening on my phone. In short, I tried all the steps in your generic first step form response. Browser, app, Apple TV, iPhone, etc were all restarted. I deleted my old network and created a new one and have even asked my internet provider to send me a new modem, which should come in five days. I hope that will help. I doing all of this just to get the criterion channel back up and running for my 80 year old mom who was really excited to have the channel to watch old movies during the corona virus. The channel worked great for two months when this happened last week. I have spent hours rebuilding my network partly because I had to reconnect every device in the house. All of this because I want the criterion channel to work for my 80 year old mom. I’ll mention her age as many times as it takes for the sympathetic response factor. …80 years old. 81 in May. Criterion channel is the only thing not working btw. Every other streaming service is performing great on my network at 4k. I am requesting specific help please. I am certain there is a setting on my network that I could change if someone from technical support would help. Some airport setting? Maybe port forwarding? ANYTHING!!!