Where's My Arrow Order?

Latest news on Arrow Video and Arrow Academy releases. Lists and polls are STRONGLY discouraged.

Moderator: MichaelB

Post Reply
Message
Author
User avatar
W0rldofsound
Posts: 6
Joined: Tue Feb 02, 2016 9:15 pm
Location: Chicago
Contact:

Re: Where's My Arrow Order?

#326 Post by W0rldofsound » Wed Jan 24, 2018 7:39 pm

Fantastic news! I'm in Chicago, so hopefully sometime this week
Ashirg wrote:My order that was shipped on 1/2 finally arrived yesterday.

TIVOLI
Posts: 65
Joined: Fri Oct 05, 2007 5:58 pm

Re: Where's My Arrow Order?

#327 Post by TIVOLI » Wed Jan 24, 2018 8:15 pm

I am also in Chicago; one of two orders from 1/2 arrived today. I am still waiting for the other one. My order from Jan. 4th arrived yesterday. It was probably the
most severely damaged box I have ever received, crushed to about half of its original size. Miraculously, the items themselves were OK, wedged in a pocket of the
package that was relatively unscathed.

User avatar
Drucker
Posts: 4119
Joined: Wed May 18, 2011 9:37 am

Re: Where's My Arrow Order?

#328 Post by Drucker » Wed Jan 24, 2018 10:40 pm

Finally got mine today. Crisis averted.

User avatar
Oedipax
Posts: 1639
Joined: Wed Nov 03, 2004 8:48 am
Location: Atlanta

Re: Where's My Arrow Order?

#329 Post by Oedipax » Wed Jan 24, 2018 10:51 pm

I just realized going through my outstanding pre-orders on Arrow's site that I never actually received Eight Hours Don't Make A Day, pre-ordered back in April 2017... sent them an email about it.

User avatar
Oedipax
Posts: 1639
Joined: Wed Nov 03, 2004 8:48 am
Location: Atlanta

Re: Where's My Arrow Order?

#330 Post by Oedipax » Mon Jan 29, 2018 8:09 pm

Oedipax wrote:I just realized going through my outstanding pre-orders on Arrow's site that I never actually received Eight Hours Don't Make A Day, pre-ordered back in April 2017... sent them an email about it.
No response from Arrow, but I did just receive 2 copies of the Jia Zhangke box set despite only ordering/paying for 1 ¯\_(ツ)_/¯

User avatar
W0rldofsound
Posts: 6
Joined: Tue Feb 02, 2016 9:15 pm
Location: Chicago
Contact:

Re: Where's My Arrow Order?

#331 Post by W0rldofsound » Mon Jan 29, 2018 9:07 pm

Got my order from 1/9, still waiting on the two orders from 1/2, I'm afraid they may have been crushed to death
Ashirg wrote:My order that was shipped on 1/2 finally arrived yesterday.
[/quote]

User avatar
NABOB OF NOWHERE
Posts: 1860
Joined: Thu Sep 01, 2005 12:30 pm
Location: Brandywine River

Re: Where's My Arrow Order?

#332 Post by NABOB OF NOWHERE » Fri Feb 23, 2018 3:26 am

Anyone had shipping confirmation on the Godard /Gorin box?

User avatar
Cronenfly
Posts: 1046
Joined: Thu Jul 19, 2007 12:04 pm

Re: Where's My Arrow Order?

#333 Post by Cronenfly » Fri Mar 02, 2018 5:01 pm

Has anyone been experiencing delays with the new shipping service? I had no problems with the old site but I just had an order that took two months to arrive and another couple that seem like they might take just as long. I want to buy from Arrow directly but the erratic wait times are a pain.

The Godard Gorin box came promptly though, shipped February 15 and arrived March 1.

User avatar
Oedipax
Posts: 1639
Joined: Wed Nov 03, 2004 8:48 am
Location: Atlanta

Re: Where's My Arrow Order?

#334 Post by Oedipax » Fri Mar 02, 2018 5:18 pm

NABOB OF NOWHERE wrote:Anyone had shipping confirmation on the Godard /Gorin box?
I never got a shipping notice, but it did show up on Monday or Tuesday of this week.

User avatar
fdm
Posts: 1373
Joined: Fri Apr 21, 2006 1:25 pm

Re: Where's My Arrow Order?

#335 Post by fdm » Fri Mar 02, 2018 5:50 pm

I think I read that Arrow may have dropped that new shipping service. (My only recent order was after Christmas during the last sale and I decided to pay extra, which ended up taking about a week. Otherwise I could still be waiting...) And things do seem to be arriving pretty quickly again now...

User avatar
Ribs
Posts: 2930
Joined: Fri Jun 13, 2014 1:14 pm

Re: Where's My Arrow Order?

#336 Post by Ribs » Fri Mar 02, 2018 7:27 pm

If you ordered on the old site, you would not get a shipping notice for the new site.

User avatar
Lowry_Sam
Posts: 644
Joined: Mon Jul 05, 2010 3:35 pm
Location: San Francisco, CA

Re: Where's My Arrow Order?

#337 Post by Lowry_Sam » Fri Jun 08, 2018 10:07 pm

So how many months does a package have to be missing for Arrow to either replace it or give you your money back? I've already emailed them twice that the order I placed on April 5 hasn't arrived yet. First time I heard that it had to be six weeks (I also asked why I didn't receive any delivery confirmation number from them if it had in fact shipped already which it supposedly had) & after 2nd time asking (well after 6 weeks) I've received no reply from customer service. I also never received any response as to why I didn't receive any points for my order. Have they stopped the points program? Given the size of my order, I would have expected at least something by now. Should I just complain to my credit card company & order everything again through Amazon? Is Arrow usually this negligent?
  • EIGHT HOURS DON'T MAKE A DAY DUAL FORMAT FCD1537 25/09/2017 LIMITED EDITION 1
    WOODY ALLEN: SIX FILMS - 1971 - 1978 BLU-RAY FCD1278 03/10/2016 LIMITED EDITION 1
    THE BLUE DAHLIA BLU-RAY FCD1360 19/09/2016 BLU-RAY 1
    THE GLASS KEY BLU-RAY FCD1361 19/09/2016 BLU-RAY 1
    THE SORROW AND THE PITY BLU-RAY FCD1453 26/06/2017 BLU-RAY 1
    THE VOICE OF THE MOON DUAL FORMAT FCD1601 30/10/2017 DUAL FORMAT 1
    THE TREE OF WOODEN CLOGS DUAL FORMAT FCD1551 28/08/2017 DUAL FORMAT 1
    THE LOVE OF A WOMAN DUAL FORMAT FCD1561 21/08/2017 DUAL FORMAT 1
    TOUT VA BIEN DUAL FORMAT FCD1535 28/08/2017 DUAL FORMAT 1
    SPOTLIGHT ON A MURDERER DUAL FORMAT FCD1513 29/05/2017 DUAL FORMAT 1
    TOO LATE FOR TEARS DUAL FORMAT FCD1326 13/06/2016 DUAL FORMAT 1
    WOMAN ON THE RUN DUAL FORMAT FCD1327 13/06/2016 DUAL FORMAT 1
    LA GRANDE BOUFFE DUAL FORMAT FCD1134 17/08/2015 DUAL FORMAT 1
    THE OX-BOW INCIDENT DUAL FORMAT FCD1334 04/07/2016 DUAL FORMAT 1
So has anyone else still not received their order from the sale or a response from customer service?

User avatar
domino harvey
Dot Com Dom
Posts: 29048
Joined: Wed Jan 11, 2006 2:42 pm

Re: Where's My Arrow Order?

#338 Post by domino harvey » Fri Jun 08, 2018 10:49 pm

Email them once more, explain the circumstances, explain that you're about to complain to the CC, and mention that you post here and will be commenting publicly on how they treat your request. I suspect you will get a response

User avatar
fdm
Posts: 1373
Joined: Fri Apr 21, 2006 1:25 pm

Re: Where's My Arrow Order?

#339 Post by fdm » Sat Jun 09, 2018 4:10 am

Aside from not packing my order very well last time, which I think was some kind of oversight fluke for just my order (why me?), or at least I hope it was, it otherwise seems quite well worth it to pay the extra for tracked shipping, which I recall added just £1 to the total shipping price (my order being not all that dissimilar in content type to Lowry_Sam's, a couple box sets, about half a dozen other titles). Once your tracked order ships it arrives in a couple days and the waiting is over and done with. Sure beats two months.

User avatar
Ribs
Posts: 2930
Joined: Fri Jun 13, 2014 1:14 pm

Re: Where's My Arrow Order?

#340 Post by Ribs » Sat Jun 09, 2018 9:43 am

Points are dispensed when orders ship, but you now get 0 points for any discounted items, which I believe that entire order fits under.

User avatar
Lowry_Sam
Posts: 644
Joined: Mon Jul 05, 2010 3:35 pm
Location: San Francisco, CA

Re: Where's My Arrow Order?

#341 Post by Lowry_Sam » Mon Jun 11, 2018 5:24 pm

Well I finally found out that it was sent (a while ago) via Fed Ex & Fed Ex just sat on it & sent it back (because they refuse to deliver to a PO Box) & now no one can find it. Why do people use Fed Ex? They are the worst. Almost every shipment I've had with them ends up lost or damaged or takes 3x as long as it's supposed to.

Post Reply