Where's My Arrow Order?

News on Arrow Video releases.

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SpiderBaby
Joined: Wed Dec 15, 2010 6:34 pm

Re: The Jacques Rivette Collection

#76 Post by SpiderBaby » Thu Jan 28, 2016 7:53 pm

Got my copy of Deep Red today, which was shipped 3 days after the Rivette.

beamish13
Joined: Sun Oct 14, 2007 5:31 am

Re: The Jacques Rivette Collection

#77 Post by beamish13 » Thu Jan 28, 2016 8:22 pm

It arrived at my California residence on 21 January.

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bearcuborg
Joined: Fri Sep 14, 2007 2:30 am
Location: Philadelphia via Chicago

Re: The Jacques Rivette Collection

#78 Post by bearcuborg » Thu Jan 28, 2016 8:47 pm

I got mine last night.

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Michael Kerpan
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Re: The Jacques Rivette Collection

#79 Post by Michael Kerpan » Thu Jan 28, 2016 8:57 pm

_This_ guy in Massachusetts has NOT yet gotten his copy -- while getting packages from both Hong Kong and France that were theoretically sent several days later. Who is handling delivery in the US -- USPS, UPS, FedEx, some kid with a red coaster wagon?

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chatterjees
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Re: The Jacques Rivette Collection

#80 Post by chatterjees » Thu Jan 28, 2016 9:08 pm

I am starting to panic a little bit. My copy has not showed up yet (shipped on Jan 15), but Deep Red, which was dispatched on Jan 18 just turned up today! Hope everything is alright with my Rivette parcel [-o<
Last edited by chatterjees on Thu Jan 28, 2016 9:36 pm, edited 1 time in total.

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Michael Kerpan
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Re: The Jacques Rivette Collection

#81 Post by Michael Kerpan » Thu Jan 28, 2016 9:21 pm

I was told (by someone on FB) that some snafu by Arrow led to a number of shipments NOT actually being sent until 5 or so days _after_ the date they were supposedly shipped (according to the notice sent out). Not sure this is correct, but offered for what it might be worth.

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domino harvey
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Re: The Jacques Rivette Collection

#82 Post by domino harvey » Thu Jan 28, 2016 9:30 pm

A confused conspiracy against us getting our shipments is Arrow's worst Rivette extra

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chatterjees
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Re: The Jacques Rivette Collection

#83 Post by chatterjees » Thu Jan 28, 2016 9:38 pm

Michael Kerpan wrote:Who is handling delivery in the US -- USPS, UPS, FedEx, some kid with a red coaster wagon?
It's usually USPS, who partners with Royal Mail, right?

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tenia
Ask Me About My Bassoon
Joined: Wed Apr 29, 2009 11:13 am

Re: The Jacques Rivette Collection

#84 Post by tenia » Fri Jan 29, 2016 3:18 am

domino harvey wrote:A confused conspiracy against us getting our shipments is Arrow's worst Rivette extra
You know what they say about Rivette and conspiracies : they may or may not be one, who knows.

Bürgermeister
Joined: Thu Jul 03, 2008 7:05 am

Re: The Jacques Rivette Collection

#85 Post by Bürgermeister » Fri Jan 29, 2016 4:19 am

Michael Kerpan wrote:I was told (by someone on FB) that some snafu by Arrow led to a number of shipments NOT actually being sent until 5 or so days _after_ the date they were supposedly shipped (according to the notice sent out). Not sure this is correct, but offered for what it might be worth.
It's correct. I had a shipping e-mail dated the 15th Jan.
They actually didn't ship it until the 20th Jan.

Arrow claimed it was a "store error" that sent shipping notices out. And that they didn't have enough packaging material.
No apology was given either. :roll: :roll:

If your sets still haven't arrived send them an e-mail. And ask them to confirm the date they were sent.

kekid
Joined: Tue Nov 02, 2004 9:55 pm

Re: The Jacques Rivette Collection

#86 Post by kekid » Fri Jan 29, 2016 6:50 pm

Bürgermeister wrote:
Michael Kerpan wrote:I was told (by someone on FB) that some snafu by Arrow led to a number of shipments NOT actually being sent until 5 or so days _after_ the date they were supposedly shipped (according to the notice sent out). Not sure this is correct, but offered for what it might be worth.
It's correct. I had a shipping e-mail dated the 15th Jan.
They actually didn't ship it until the 20th Jan.

Arrow claimed it was a "store error" that sent shipping notices out. And that they didn't have enough packaging material.
No apology was given either. :roll: :roll:

If your sets still haven't arrived send them an e-mail. And ask them to confirm the date they were sent.
I still have not received it. And Nicole had confirmed to me in an e-mail that it had been shipped on the 15th.
This episode does not project quality service. We can understand mistakes, but Arrow should communicate the actual situation so we know what to expect.

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Michael Kerpan
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Re: The Jacques Rivette Collection

#87 Post by Michael Kerpan » Fri Jan 29, 2016 6:52 pm

I sent an e-mail, but havent heard anything back yet.

Edit: now heard -- sent on 1-18, please allow 14 days for delivery.

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Michael Kerpan
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Re: Where's My Arrow Order?

#88 Post by Michael Kerpan » Sat Jan 30, 2016 11:52 am

Rivette set arrived -- at long last!

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Jean-Luc Garbo
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Re: Where's My Arrow Order?

#89 Post by Jean-Luc Garbo » Sat Jan 30, 2016 6:39 pm

An order from the recent sale shipped out on 1/20 and just arrived today. If the Rivette box actually shipped on 1/20 instead of 1/15 that hopefully should mean it'll arrive in another day or so. I have no idea how it would have got lost otherwise.

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Oedipax
Joined: Wed Nov 03, 2004 8:48 am
Location: Atlanta

Re: Where's My Arrow Order?

#90 Post by Oedipax » Sat Jan 30, 2016 11:28 pm

Still waiting in Atlanta. Got the shipment notification for 1/15 but I'm guessing mine was in the 1/20 batch. Would've been nice to watch over the weekend in remembrance.

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jorencain
Joined: Wed Nov 03, 2004 1:45 am

Re: Where's My Arrow Order?

#91 Post by jorencain » Sun Jan 31, 2016 8:42 am

That's good to know - I'm in south Georgia (Valdosta); if you haven't gotten them yet, then I shouldn't be too worried at this point.

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big ticket
Joined: Thu Jul 09, 2015 6:00 pm

Re: Where's My Arrow Order?

#92 Post by big ticket » Sun Jan 31, 2016 2:49 pm

A few others have echoed this in the release thread, but I too received a reply e-mail confirming a January 15 dispatch date, and to expect its arrival in fourteen "working" days, which would suggest most of us still (im)patiently waiting will receive it mid-week.

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bearcuborg
Joined: Fri Sep 14, 2007 2:30 am
Location: Philadelphia via Chicago

Re: Where's My Arrow Order?

#93 Post by bearcuborg » Mon Feb 01, 2016 5:16 pm

2 friends of mine in NYC and Baltimore both got theirs today? Anybody else? I got mine several days ago...

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Cash Flagg
Joined: Thu Jan 24, 2008 11:15 pm

Re: Where's My Arrow Order?

#94 Post by Cash Flagg » Mon Feb 01, 2016 5:29 pm

I'm still waiting on both Rivette and Deep Red here in Boston.

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criterionsnob
Joined: Wed Nov 03, 2004 1:23 am
Location: Canada

Re: Where's My Arrow Order?

#95 Post by criterionsnob » Mon Feb 01, 2016 5:46 pm

My Rivette set showed up on Vancouver Island today. Very excited to start watching.

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domino harvey
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Joined: Wed Jan 11, 2006 2:42 pm

Re: Where's My Arrow Order?

#96 Post by domino harvey » Mon Feb 01, 2016 5:47 pm

I'm in Baltimore and nada

kekid
Joined: Tue Nov 02, 2004 9:55 pm

Re: Where's My Arrow Order?

#97 Post by kekid » Mon Feb 01, 2016 6:14 pm

I am in New Jersey and have not received Rivette or Deep Red.
I was asked by Nicole to wait for 15 work days from the date of dispatch, 15th of January (for Rivette).
That will be this Friday.
There is no tracking.

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Oedipax
Joined: Wed Nov 03, 2004 8:48 am
Location: Atlanta

Re: Where's My Arrow Order?

#98 Post by Oedipax » Mon Feb 01, 2016 6:26 pm

Got my Rivette box today in Atlanta.

Now bring on the Fassbinder ;)

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essrog
Joined: Tue Nov 02, 2004 7:24 pm
Location: Minneapolis, Minn.

Re: Where's My Arrow Order?

#99 Post by essrog » Mon Feb 01, 2016 7:38 pm

Rivette box arrived today in Minneapolis.

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Ashirg
Joined: Wed Nov 03, 2004 9:10 am
Location: Atlanta

Re: Where's My Arrow Order?

#100 Post by Ashirg » Mon Feb 01, 2016 8:23 pm

Also got my Rivette box in Atlanta today!

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